Contact Us

Get in touch with our friendly team for personalized assistance with your order, product recommendations, or any questions about our services. We’re committed to providing exceptional support for every customer.

Get in touch

We pride ourselves on responsive, helpful customer service. Our team of vaping experts is ready to assist with product selection, order inquiries, or technical support to ensure your complete satisfaction.

  • Enjoy same-day responses to all inquiries, with personalized recommendations based on your preferences.
  • All information is handled confidentially and securely, with privacy as our priority.
  • Follow up support ensures your continued satisfaction long after your purchase.

FAQs.

Everything you need to know about our products and services.

How long will my delivery take?

We offer standard delivery (2-5 business days) and express delivery (2-3 business days) for our local and international customers, with free shipping on orders over $130. All products come in secure, discreet packaging to ensure contents are well protected over the entire shipping process.

As a responsible retailer, we verify all customers are 18+ before completing any purchase. This may include ID verification at delivery or during the checkout process.

We use industry-leading encryption and security measures to ensure your payment and personal information remains completely secure at all times.

Each product comes with specific usage instructions. For disposable vapes, simply remove from packaging and inhale. For more complex devices, detailed instructions are included.

Absolutely. We source all products directly from authorized distributors and manufacturers, ensuring authenticity and quality with every purchase.

Your satisfaction is our top priority. All SMOKO products are high-quality, genuine articles, and we take extra care when preparing and packaging your purchases. If you’re not completely satisfied with your order, our customer service team are always available to help.

Absolutely! Sign up to become a SMOKO member and you can enjoy up to 10% off your online orders. Start the process here.

If you’re unsure which product is right for you, contact our friendly team who can provide personalised recommendations based on your preferences and experience level.