Website Privacy Policy

This Privacy Policy applies to all personal information collected by Smoko Ltd via the website located at www.smoko.co.nz

1. What is "personal information"?

(a) The Privacy Act 2020 (NZ) currently defines "personal information" as meaning information about an identifiable individual: that is, information that identifies an individual, or information that would enable the identification of an individual with reasonable effort.

(b) If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as "personal information" and will not be subject to this privacy policy.

2. What information do we collect?

The kind of personal information that we collect from you will depend on how you use the website. The personal information which we collect and hold about you may include:

  • Login credentials
  • Payment details
  • Email address
  • Name
  • Phone number
  • Address
  • Purchase history
  • Product preferences

3. How we collect your personal information

(a) We may collect personal information from you whenever you input such information into the website.

(b) We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.

4. Purpose of collection

(a) The purpose for which we collect personal information is to provide you with the best service experience possible on the website.

(b) We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.

(c) By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.

5. Access and correction

Under the Privacy Act 2020, you have the right to access and request correction of any personal information that we hold about you. If you would like to obtain such access or request correction, please contact us as set out below.

6. Complaint procedure

If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by Smoko Customer Service Team and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the New Zealand Privacy Commissioner.

7. Overseas transfer

Your personal information will not be disclosed to recipients outside New Zealand unless you expressly request us to do so or it is necessary for the purposes for which you provided us with your personal information. When we transfer your personal information to an overseas recipient, we will take reasonable steps to ensure that your information is handled in accordance with the Privacy Act 2020 (NZ) or in a manner that provides comparable safeguards.

8. How to contact us about privacy

If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us through: info@smoko.co.nz